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You may have some questions in your mind regarding your consumer rights and such topics similar to this.
Below are some most common questions which briefly give explanation to the related terms.

Q.1 The flat booked by me is delivered me after two years delay of promised time.
Can I complaint to consumer court. What relief can be awarded to me also?
- Ans. The late delivery of flat is certainly a deficiency in service and a complaint in the regard can be filed in consumer court. The consumer court can order interest on your deposits for late period and also award compensation and cost to you.

Q.2 The Housing Board charges more price than what it is at the time of allotment.
There is price escalation clause in the allotment conditions. If a complaint can be made to consumer court.
- Ans. If the price escalation is according to price escalation clause then consumer court has no jurisdiction to entertain such complaint.
  The consumer courts in matter of pricing can interfere only if prices fixed by law, excess price charged then what displayed on it or excess price charged from what is agreed between the parties. In other cases the consumer court has no jurisdiction to entertain the matter relating to pricing.

Q.3 I had made a complaint against the Doctor.
He is taking plea that Medical services and Doctors do not falls in the preview of Consumer Protection Act.
What is the actual legal position?
- Ans. Through various Judgements of Supreme Court and various Consumer Courts it is now crystal clear that medical services and doctors comes under the preview of Consumer Protection Act. Any one can make complaint against them in Consumer court and if found true relief can be granted in the shape of compensation and cost.

Q.4 I was charged more price than MRP printed on the wrapper of the product.
What action can be taken against Consumer Protection Act against the seller?
- Ans. Try to have Cash Memo in such type of cases. In case, seller refuses to give Cash Memo, even than you can complaint to Consumer court by becoming yourself as witness. The Consumer court if found your statement as witness trustworthy, it can take action on seller on the basis of your witness also. If you have any other witness before whom such selling takes place, his witness can help your case in Consumer court.

Q.5 I got injured while traveling in the train due to unsafe condition in the railway compartment.
Can Consumer courts award me any relief?
- Ans. Your case certainly comes under the deficiency of service, it is the duty of railway to maintain safe conditions in their compartment. The services by railway are provided against consideration so you can definitely takes action under Consumer Protection Act for relief.

Q.6 One of my relative died due the negligence of Hospital authorities, if action under
Consumer Protection Act is possible against Doctor attending him and Hospital authorities?
- Ans. For taking action against Doctors and Hospital authorities, it is must that death should be because of their negligence. They had acted contrary to the normal standards of service. You have to prove the negligence in the court through various documents and witnesses. Most of the times, you will require an expert witness to prove your case. Approach the court then you find that there is negligence on their part and you can prove such negligence in the court.

Q .7 My one important document which I sent through Registered post lost in transit.
Can I take action against Postal Department and its employees for compensation in the Consumer court?
- Ans. The Post Office Act provides immunity to all the postal employees for the loss or damage of article in transit. Except such lost is due to intentional negligence or willful act of the postal department employees. So you can get relief from Consumer court only when you will be able to prove that your document lost due to intentional negligence or willful act of the postal department employees.

Q.8 The Courier sent by me was lost in transit by courier Company. Can I got compensation for it?
- Ans. You can certainly approach the Consumer court and get the compensation from courier company. In practice, compensation in such cases is allowed only of nominal amount. Many times, it is restricted to the amount of maximum liability as printed in courier receipt.

Q.9 My insurance policy was lapsed because of non payment of premium.
The insurance agent to whom I paid the amount to deposit with LIC did not deposit my premium to LIC.
Can LIC be held responsible for the omission of its agent?
- Ans. As the LIC agent are not authorized to collect the premium on behalf of LIC, so LIC can not be held responsible for any omission by its agent for which agent has not authority. As such no action can be taken against LIC.

Q.10 I got admission in college on the basis of assurance/claim that course is recognized and college is affiliated with a Govt. university. Later on it was found false, I lost my one year in addition to monitory loss. If an action against the college lies in Consumer court?
- Ans. This is clearly unfair trade practice under Consumer Protection Act. A complaint can be filed in court against the college. You have to submit documentary evidences such as brochure etc. of the college along with complaint. The court can certainly award suitable relief to you.

Q.11 The Bank has rejected my loan application. Can I approach the consumer courts for deficiency in service?
- Ans. The granting or refusing loan is under discretionary powers of bank. There is no right of a person that he must get the loan. The bankers have to see many things before granting loan. The consumer courts can not hear complaints in discretionary matter. Consumer courts have no jurisdiction to entertain such complaint.

Q.12 The water supply to my house is not regular. Water is supplied by Municipal Corporation.
Can I complaint to consumer court?
- Ans. The supply of water by municipal corporation is not termed as service under Consumer Protection Act. It is statutory function by municipal corporation. The consumer court has no jurisdiction to entertain a complaint against statutory function.

Q.13 The shares purchased by me delivered very late to me despite of making all the payment.
I have to bear the loss because of late delivery in terms of escalation of share market price.
Can I complaint to consumer court?
- Ans. Share market is a speculative market and it is bound to be fluctuated depending on marketing conditions. The damage because of late delivery is remote damages. The consumer courts do not grant relief in such kind of damages.

Q.14 My new Scooter is creating problem to me. Whenever I complaint to service centre,
they keep the scooter with them for some time and return by saying that problem is removed while actually my problem is still exists. What action I can take?
- Ans. It is better to first complaint to the manufacturing company and service centre and wait for their response. If even then your problem is not removed you can approach consumer court which can grant appropriate relief to you.

Q.15 What are expenses to fight a case in the consumer court?
- Ans. The consumer courts are very much less expensive than civil courts. They have very less court fees (for cases up to One Lakh Rupees Hundred only and cases above Rupees One Crore maximum fees is Rs. Five Thousand only).
  There are some expenses of preparing the complaint which mainly includes paper and typing expenses. Other expenses can be of visiting the court for case proceedings. Though there is no compulsion to take services of advocate but it is recommendable to have an advocate which can help a lot to you. The advocate fees is also very less in consumer cases as consumer cases are tried in summary procedure and so takes very less time. In all we can say that fighting a consumer case is quite less expensive than civil cases and one can easily such cases.

Q.16 What line of action you suggest before filing a case in consumer court?
- Ans. Before filing a case to consumer court, one should first try to solve the problem by itself. The opposite party should be clearly told to about the problem and should be given a opportunity to solve it. If opposite party do not solve the problem within a reasonable time then only one should approach the consumer court.

Q.17 If I myself can file a complaint and argue it in the consumer court?
- Ans. You can certainly file a consumer complaint by yourself even argued them in consumer court but in many cases it is advisable to have a advocate. The advocates are not only well versed with the law but also know the procedure they help you to present your case in better manner and such cases can be decided quickly and with majority chances of deciding in your favour.

Q.18 If a common complaint can be filed by more than one consumer?
- Ans. Yes, it can be done. It is not necessary that common complaints can be filed at a very first stage. Event at the stage after filing complaints separately, application can be moved to club all the common complaints and court can allow to join them together and hear them as a single complaint.

Q.19 If the consumer court can entertain the complaints after expiry of two years limitation period?
- Ans. In case, the complainant able to show and convince consumer court that he had sufficient cause for not filing the complaint within the limitation period of two years. In such condition, the consumer court can allow filing of complaint even after expiry of limitation period of two years.